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Andrew Dowd

Andrew Dowd

HEALTH CARE WEBSITE STUMBLES ON LAST DAY

Monday, 31 March 2014 07:23 Published in Health & Fitness

WASHINGTON (AP) -- The Obama administration's health care website is stumbling on deadline day for sign-ups.

Visitors to HealthCare.gov on Monday morning saw messages that the site was down for maintenance. At times the visitors were also directed to a virtual waiting room - a feature designed to ease the strain on the site during periods of heavy use.

Administration spokesman Aaron Albright said the website undergoes "regular nightly maintenance" during off-peak hours and that period was extended because of a "technical problem." He did not say what the problem was, but a statement from the Department of Health and Human Services called it "a software bug" unrelated to application volume.

Albright said consumers seeking to sign up will be able to leave their email and "will be invited back when the system is available." Consumers can also call 1-800-318-2596 to complete the application process.

Albright said the website is typically down for maintenance during the period from 1 a.m. to 5 a.m. EDT, and that as a result of the technical problems the site was down for at least three additional hours on Monday morning.

The sign-up website had been taken down briefly Friday, with consumer interest surging. Lately the site has been getting about 1.5 million visits a day.

A recent analysis for The Associated Press by the performance-measurement firm Compuware found that the government site runs slow compared with health insurance industry peers.

© 2014 THE ASSOCIATED PRESS. ALL RIGHTS RESERVED. THIS MATERIAL MAY NOT BE PUBLISHED, BROADCAST, REWRITTEN OR REDISTRIBUTED. Learn more about our PRIVACY POLICY and TERMS OF USE.

Monday is the deadline to sign up for private health insurance in the new online markets created by President Barack Obama's health care law. So far, about 4 out of every 5 people enrolling have qualified for tax credits to reduce the cost of their premiums.

Here's what you need to know:

- The deadline is at midnight EDT for the states where the federal government is running the sign-up website; states running their own exchanges set their own deadlines.

- You can sign up online by going to HealthCare.gov or your state insurance exchange. If you don't know what your state marketplace is called, HealthCare.gov will direct you.

-You can call 1-800-318-2596 to sign up by phone or get help from an enrollment specialist.

-Check online for sign-up centers that may be open locally, offering in-person assistance.

-If you started an application by Monday but didn't finish, perhaps because of errors, missing information or website glitches, you can take advantage of a grace period. The government says it will accept paper applications until April 7 and take as much time as necessary to handle unfinished cases on HealthCare.gov.

-Be prepared for the possibility of long wait times.

© 2014 THE ASSOCIATED PRESS. ALL RIGHTS RESERVED. THIS MATERIAL MAY NOT BE PUBLISHED, BROADCAST, REWRITTEN OR REDISTRIBUTED. Learn more about our PRIVACY POLICY and TERMS OF USE.

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