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The cost of the massive payment card hack that hit the  Schnucks supermarket chain in recent months could cost the company $80 million in Illinois alone.  

Court records show Schnucks wants to move an Illinois lawsuit related to a security breach affecting credit and debit cards of its customers to a federal court.

Schnucks has said the breach of up to 2.4 million cards dated to December and came to light in March. The company said the lawsuit filed against them on behalf of a Belleville shopper is meritless.

Two of the suits have been filed in Missouri; one in Illinois.
 
The suits allege that Schnucks knew about the breach days, perhaps longer, before it revealed the hack, and should have told customers about it sooner. The suit filed in Illinois on April 25 says the breach cost customers time and money, requiring card holders to spend hours canceling and getting replacement cards, and re-setting automatic payments.
 
The St. Louis Post Dispatch reports state law in both Missouri and Illinois says that any entity that stores or maintains personal data has to notify victims as soon as they become aware of a breach. But Schnucks has said that the data stolen from the cards included only credit card numbers and expiration dates — not names — and therefore, the company was not required to inform victims of the data theft.
 
The breach began in early December when malicious software, or malware, began lifting card data from the company’s system. The data was being accessed as the transactions were awaiting authorization within the company’s processing system.
 
The malware, the company said, was stripping data from the magnetic strip on the backs of cards. That strip contains different tracks that are read by card readers. The first track contains a person’s name; the second contains the card number and expiration date. The hackers, Schnucks said, accessed data on only the second stripe.
 
The company said it became aware on March 15 of questionable activity used on 12 cards used at its stores. On March 19 it hired Mandiant, a Virginia-based forensics firm, to conduct an investigation.
 
It confirmed the breach to the Post-Dispatch on March 22.
 
Schnucks located the source of the breach on March 28, and had executed a “containment plan” within 36 hours. The company issued its first news release on the matter March 30, saying the problem was “found and contained.”
 
Published in Local News

The matriarch of the Schnucks' grocery store chain has died. 88-year-old Doris Schnuck died Saturday at her home in Clayton. A company spokeswoman says she had been in failing health.

Doris and Donald Schnuck helped turn a corner grocery in north St. Louis into the area’s leading supermarket chain.  He died in 1991 at age 69. They have six children who run the supermarket chain. Funeral arrangements are pending.

Today, Schnucks operates 100 stores in five states — Missouri, Illinois, Indiana, Wisconsin and Iowa — with 14,800 employees.

Mrs. Schnuck supported the St. Louis Children’s Hospital, the Children’s Tumor Foundation, the St. Louis Zoo and the Donald Danforth Plant Science Center. The Children’s Garden at the Missouri Botanical Garden is named for her.

Craig and Terry Schnuck live in Clayton. Scott, Todd, Mark and Nancy live in Ladue. Other survivors include 20 grandchildren and 12 great-grandchildren.

 
Published in Local News

ST. LOUIS (AP) — Authorities say no criminal charges will be filed against the St. Louis woman whose 5-year-old son was found wandering alone late at night with his dog at a grocery store.

Workers at a Schnucks grocery store in south St. Louis found the boy about 11:15 p.m. Thursday. He said his name was Noah, but he didn't know his last name or where he lived. Workers took him in, gave the boy and the dog food, and called police.

Several hours later, on Friday morning, police located the child's mother. She told authorities she was sleeping and didn't know the boy had wandered off.

Police say there will be strict oversight to ensure that the mother and child get help toward what police call a "healthy living environment."

Published in Local News

A south city Schnucks grocery store has issued a voluntary recall for all ground sausage sold on a weekend.

 The Hampton Village Schnucks issued the recall after a customer returned a package of ground sausage with pieces of the tray packaging pad inside.

The recall includes all fresh ground sausage purchased Sunday, April 28 with a "sell-by" date of May 2.

As a precaution, all fresh ground sausage was pulled from the shelves, the grinder cleaned, and newly ground sausage put out for sale.

Schnucks said this was an isolated incident and no other stores were affected. No injuries or illnesses were reported.

Customers with questions are encouraged to contact the Schnucks Consumer Affairs Department at 314-994-4400 or 800-264-4400.   

 
Published in Local News
Monday, 22 April 2013 13:35

Schnucks issues ground beef recall

A Schnucks location in Fairview Heights is recalling ground beef sold on Sunday.

The store, at 625 Lincoln Highway, says some black display paper was accidentally ground with the beef. The beef was sold between 9AM and 4:30 PM and has a sell by date of Monday, April 22.

Anyone who purchased the prepackaged beef can take it back to the store for a full refund.

Anyone with questions should contact Schnucks Consumer Affairs at 314-994-4400 or 1-800-264-4400.

 

Published in Local News

List of potentially affected stores and dates

St. Louis Metropolitan Area (Missouri side)

Schnucks Florissant                      (Dec. 9 – Mar. 29)            8200 N. Lindbergh, Florissant, MO 63031

Schnucks Grandview                      (Dec. 10 – Mar. 29)          74 Grandview Plaza, Florissant, MO 63033

Schnucks Cross Keys                    (Dec. 10 – Mar. 29)          13987 New Halls Ferry, Florissant, MO 63033

Schnucks Shackelford                    (Dec. 10 – Mar. 29)          1160 Shackelford, Florissant, MO 63031

Schnucks Westfall Plaza                (Dec. 10 – Mar. 29)  8037 W. Florissant, Jennings, MO 63136

Schnucks University City               (Dec. 10 – Mar. 29)          6920 Olive Boulevard, U. City, MO 63130

Schnucks Bridgeton                        (Dec. 10 – Mar. 29)          11253 St. Charles Rock Rd., Bridgeton, MO 63044

Schnucks Cool Valley                      (Dec. 10 – Mar. 29)          1225 S. Florissant Rd., St. Louis, MO 63121

Schnucks Overland                          (Dec. 10 – Mar. 29)          9074 Overland Plaza, Overland, MO 63114

Schnucks Sierra Vista                      (Dec. 10 – Mar. 29)          1589 Sierra Vista Plaza, St. Louis, MO 63138

Schnucks Brentwood                     (Dec. 9 – Mar. 29)            8800 Manchester, Brentwood, MO 63144

Brentwood Specialty Rx                                (Dec. 10 – Mar. 29)          1520 S. Brentwood Blvd., Brentwood, MO 63144

Schnucks Butler Hill                         (Dec. 9 – Mar. 29)            4333 Butler Hill, St. Louis, MO 63128

Schnucks Telegraph                        (Dec. 10 – Mar. 29)          5519 Oakville Shopping Center, St. Louis, MO 63129

Schnucks Concord Village             (Dec. 10 – Mar. 29)          5434 Southfield Center, St. Louis, MO 63123

Schnucks Affton                                               (Dec. 10 – Mar. 29)          10070 Gravois, St. Louis, MO 63123

Schnucks Crestwood                      (Dec. 10 – Mar. 29)          9540 Watson Road, Crestwood, MO 63126

Schnucks Webster                           (Dec. 10 – Mar. 29)          8650 Big Bend, Webster Groves, MO 63119

Schnucks Kirkwood                         (Dec. 10 – Mar. 29)          10233 Manchester, Kirkwood, MO 63122

Schnucks Des Peres                        (Dec. 10 – Mar. 29)          12332 Manchester Rd, Des Peres, MO 63131

Schnucks Richmond Center         (Dec. 10 – Mar. 29)          6600 Clayton Road, Richmond Heights, MO 63117

Schnucks Eureka Pointe               (Dec. 10 – Mar. 29)          245 East 5th St., Eureka, MO 63025

Schnucks Ladue                            (Dec. 10 – Mar. 29)          8867 Ladue, Ladue, MO 63124

Schnucks Ballwin                            Dec. 9 – Mar. 29)            15425 Manchester, Ballwin, MO 63011

Schnucks Wildwood                        (Dec. 10 – Mar. 29)          16580 Manchester, Wildwood, MO 63040

Schnucks Chesterfield                   (Dec. 10 – Mar. 29)          141 Hilltown Village, Chesterfield, MO 63017

Schnucks Woods Mill                     (Dec. 10 – Mar. 29)          1060 Woods Mill Plaza, Chesterfield, MO 63017

Schnucks Twin Oaks                        (Dec. 10 – Mar. 29)          1393 Big Bend, Ste. 1, Ballwin, MO 63021

Schnucks Mason (Bellerive)        (Dec. 9 – Mar. 29)            12756 Olive Boulevard, St. Louis, MO 63141

Schnucks Dorsett                             (Dec. 9 – Mar. 29)            2030 Dorsett Rd., Maryland Heights, MO 63043

Culinaria (Downtown)                    (Dec. 10 – Mar. 29)          315 N. 9th St., St. Louis, MO 63101

Schnucks Hampton & Gravois     (Dec. 9 – Mar. 29)            7450 Hampton Avenue, St. Louis, MO 63109

Schnucks Arsenal                             (Dec. 10 – Mar. 29)          5055 Arsenal, St. Louis, MO 63139

Schnucks Hampton Village           (Dec. 10 – Mar. 29)          60 Hampton Village Plaza, St. Louis, MO 63109

Schnucks South City                        (Dec. 10 – Mar. 29)          3430 S. Grand, St. Louis, MO 63118

Schnucks Loughborough               (Dec. 10 – Mar. 29)          1020 Loughborough, St. Louis, MO 63111

Schnucks Lindell                               (Dec. 10 – Mar. 29)          4171 Lindell Boulevard, St. Louis, MO 63108

Lindell Specialty Rx                          (Dec. 10 – Mar. 29)          3960 Lindell Boulevard, 63108

Schnucks City Plaza                         (Dec. 9 – Mar. 29)            3431 Union, St. Louis, MO 63115

Schnucks Mid Rivers                       (Dec. 9 – Mar. 29)            577 Mid Rivers Mall Dr., St. Peters, MO 63376

Schnucks Zumbehl                          (Dec. 9 – Mar. 29)            1950 Zumbehl Road, St. Charles, MO 63303

Schnucks Cottleville                        (Dec. 10 – Mar. 29)          6083 Mid Rivers Mall Dr., Cottleville, MO 63304

Schnucks O’Fallon                            (Dec. 10 – Mar. 29)          8660 Veterans Memorial Pkwy., O’Fallon, MO 63366

Schnucks Lake Saint Louis             (Dec. 10 – Mar. 29)          101 Civic Center Dr., Lake St. Louis, MO 63367

Schnucks Harvester                        (Dec. 10 – Mar. 29)          48 Plaza Ninety-Four Drive, St. Peters, MO 63376

Schnucks Wentzville                       (Dec. 10 – Mar. 29)          1960 Wentzville Parkway, Wentzville, MO 63385

Schnucks Dillon                                 (Dec. 10 – Mar. 29)          #20 Gravois Dillon Plaza, High Ridge, MO 63049

Schnucks Richardson Crossing    (Dec. 10 – Mar. 29)          3900 Vogel Rd., Arnold, MO 63010

Schnucks Festus                               (Dec. 10 – Mar. 29)          1181 Gannon Plaza, Festus, MO 63028

Schnucks Washington                    (Dec. 10 – Mar. 29)          2073 Washington Crossing, Washington, MO 63090

 

St. Louis Metropolitan area (Illinois side)

 

Schnucks Alton                                 (Dec. 10 – Mar. 29)          2811 Homer Adams Pkwy, Alton, IL 62002

Schnucks Bethalto                           (Dec. 10 – Mar. 29)          72 Airport Plaza, Bethalto, IL 62010

Schnucks Swansea                          (Dec. 10 – Mar. 29)          2665 N. Illinois Street, Swansea, IL 62226

Schnucks Fairview Heights           (Dec. 10 – Mar. 29)          625 Lincoln Hwy., Fairview Heights, IL 62208

Schnucks Seven Hills                       (Dec. 10 – Mar. 29)          907 East Highway 50, O’Fallon, IL 62269

Schnucks Granite City                    (Dec. 10 – Mar. 29)          3100 Madison Avenue, Granite City, IL 62040

Schnucks Waterloo                         (Dec. 10 – Mar. 29)          150 Waterloo Commons Dr., Waterloo, IL 62298

 

 
Published in Local News

We will hear more from Scott Schnuck today in a you tube video about a credit  and debit card breach. The grocery chain now says 2.4 million Schnucks customers may have been compromised between December of last year and March 2013.

Schnucks says only the card numbers and expiration dates were stolen, not the credit card holder's identity.

“On behalf of myself, the Schnuck family, and all of our 15,000 teammates, I apologize to everyone affected by this incident,” said Scott Schnuck in a press release. “Over the years, technology has helped us deliver superior customer service, but it also introduces risks that we have actively worked to manage through compliance audits, encryption technology and various other security measures.”

The company also sent news outlets a timeline showing what happened and when. The company says it was told of an issue on March 15, formed a response team on March 19, contacted police on the 20th, began to identify the problem on the 28th, but did not communicate any concern to customers until March 30.

According to the company, “if you used your card at any one of the 79 affected stores between December 2012 and March 29, 2013, your card could have been accessed.”  Click here for the FULL LIST

The company has declined to do interviews due to legal concerns over pending lawsuits. The company is preparing a video statement instead.

Schnucks has set up a call line for customers to use for any questions. The number is 1-888-414-8022. The line is open Monday through Friday from 9 a.m. to 5p.m. and the weekend of April 20-21 from 9 a.m. to 4 p.m.

“Customers have asked me if it is safe to shop at Schnucks,” Schnuck said. “Yes, we believe it is, and we will work hard to keep it that way.”
Published in Local News

MARYLAND HEIGHTS, Mo. (AP) - The suburban St. Louis-based grocery store chain Schnucks says a November audit found it was in compliance with industry standards for data security.

Schnucks said last month that it was the victim of hackers that somehow gained access to credit card and debit card information of customers. The chain is working with police, attorneys general in Missouri and Illinois, the U.S. Secret Service and the FBI.

The St. Louis Post-Dispatch reports that Schnucks says a November audit showed it met standards required from companies that accept credit cards. The company says it has found and contained the breach, but advises customers to continue monitoring their accounts for fraudulent charges.

Published in Local News

ST. LOUIS (AP) — The Schnucks grocery store chain says it's found the source of a credit card fraud problem that has victimized dozens of people.

<br><br>

In a news release Saturday, Schnucks Markets Inc. announced that the computer forensic firm it hired discovered that a computer code was recording customers' credit and debit card numbers. The suburban St. Louis-based grocery says it's taken "comprehensive measures" designed to block further access.

<br><br>

CEO Scott Schnuck described what happened as a "cyberattack" and says the company is cooperating with authorities.

<br><br>

The chain learned March 15th that some customers had noticed unauthorized charges for credit cards they used at Schnucks. Shoppers were encouraged to pay with cash or checks until the fraud problem was resolved.

<br><br>

Authorities said many of the unauthorized charges were at out-of-state big box stores.

 

Published in Local News

     Some customers of one local grocery chain are wondering why they are just now learning about a series of credit card fraud incidents.  

     In a statement, Schnuck's spokesperson Paul Simon said that the company had become aware on March 15 that some customers had noticed unauthorized charges on their card statements for credit cards they had used at Schnucks.  Complaints have be received from shoppers across the metro area.  

     Schnucks officials say they're working with police and a private outside forensic team to try to find the source of the compromise.  

     Police say the leak may not be with the grocer, but with a third-party vendor that processes transactions.

Published in Local News
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